At New Chapter Coaching, we believe communities thrive when nonprofits thrive. Our vision is a future where our globe’s most important challenges are solved by the increasing strength and success of nonprofits. Our mission is to optimize nonprofits’ capacity to achieve their missions and improve quality of life for those they serve. We back this vision and mission with our core values: trust, equity, strengths-based, positive wellbeing, community-focused, and outcomes-oriented. We strive to create an inclusive and intellectually vibrant organization, and recognize that to do so we must understand and value both our individual differences and collective similarities. Our Principles of Community are aspirational statements that embody this commitment and reflect the ideals we seek to uphold.
Of all the recognitions we’ve received, 2023 Most Impactful Philanthropic Company from COMO Magazine and 2024 Progress in Entrepreneurship from the Columbia Missourian are by far the most meaningful. From the day we opened the doors of New Chapter Coaching in 2008, we set an intention to reinvest 3-5% back into the organizations and communities we serve – and we do that with regular volunteerism, annual pro bono work, discounted capacity building services, donations to a wide range of organizations, and more. We try not to miss an opportunity – large or small – to demonstrate the love we have for the nonprofit community, which is very much a part of who we are. Learn more about New Chapter Coaching in the Columbia Missourian.
We Are New Chapter Coaching
Carolyn Sullivan -
she/her/hers
Founder & President
Carolyn Sullivan is an award-winning entrepreneur, nationally respected nonprofit consultant, and bold changemaker with more than 40 years of experience across the legal, business, and nonprofit sectors. As Founder and CEO of New Chapter Coaching, she leads a national, full-service consultancy that partners with nonprofit leaders to sharpen strategy, strengthen teams, and build the capacity to create lasting, mission-driven impact.
Carolyn began her career as a trial attorney and broke barriers as the only female general partner in her Boston law firm’s 40-year history. In 2002, she transitioned into nonprofit leadership, serving as an executive director, national affiliate development director, and board officer. She has held every board leadership role and brings a rare 360-degree perspective on what it takes to grow and sustain high-impact organizations.
She is widely respected for her expertise in strategic planning, executive coaching, board development, and organizational performance. Carolyn is a certified Core Capacity Assessment Tool (CCAT) Facilitator, a Master Trainer with the Association for Talent Development, and holds certification in Strategic Performance Management from the National Center for Public Performance. Her unique ability to help mission-driven organizations align internal operations with external vision has made her a trusted advisor across the country.
Carolyn’s impact has been recognized through multiple awards, including for entrepreneurship (2024), individual community contribution (2024), and, most notably, the 2023 “Most Philanthropic Business” Award, honoring New Chapter Coaching’s deep commitment to investing in the nonprofit sector. Since its founding, Carolyn has ensured that New Chapter Coaching reinvests 3–5% of its annual revenue into the nonprofit community through direct donations, pro bono services, and capacity-building support—further proof of her belief in the power of giving back.
In addition to her consulting work, Carolyn serves on the board of the Ragtag Film Society, organizers of the internationally acclaimed True/False Film Festival, and is a nationally sought-after speaker known for delivering strategic insight with authenticity, clarity, and inspiration.
Carolyn lives in Columbia, Missouri, with her spouse, Dr. Elisa Glick, and their beloved dog, Cookie—45 pounds of unconditional Pittie love.
Learn more about Carolyn in CoMo Magazine here. See Carolyn speaking on the Missouri Women’s Business Center’s Nonprofit Panel here.
Carolyn’s Strengths include: Relator, Positivity, Connectedness, Strategic, and Arranger
Contact Carolyn at carolyn@newchaptercoach.com
Anne Ross-Weldy -
she/her/hers
Director of Capacity Building
Anne Ross-Weldy is a seasoned nonprofit leader with over 20 years of experience in nonprofit administration and consulting. As Director of Capacity Building at New Chapter Coaching, Anne empowers organizations to strengthen their leadership, enhance board effectiveness, and drive sustainable growth through strategic planning, team development, and tailored training programs.
Anne’s expertise in nonprofit management has made her a sought-after consultant. Some areas of Anne’s nonprofit expertise include leadership, strategic planning, fundraising, management, organizational behavior, and program evaluation. Anne is an active leader in nonprofit governance, currently serving as Board President of Welcome Neighbor STL and contributing to leadership committees with the Arthritis Foundation Missouri and the Girl Scouts of Eastern Missouri.
Anne holds a Master of Arts in Nonprofit Administration from Lindenwood University and a Bachelor of Science in Administrative Management from Missouri State University—both earned with honors and scholarship recognition. For 12 years, Anne served as an Adjunct Professor of Nonprofit Administration at Lindenwood University, where she was recognized as Adjunct Professor of the Year.
When she’s not strengthening the nonprofit sector, Anne enjoys outdoor adventures with her husband and two children, playing with her rescue cats, and perfecting her seasonal cheesecake recipes.
Anne’s Strengths include: Learner, Woo, Positivity, Communication, Arranger
Contact Anne at anne@newchaptercoach.com
Cinnamon Brown -
she/her/hers
Impact and Operations Manager
Dr. Cinnamon Brown is a dynamic leader with 22 years of experience driving transformative learning and process improvement. A former professor of History and Women & Gender Studies, her academic work centered on amplifying the voices of marginalized communities. As a higher education administrator, Cinnamon led capacity-building initiatives that strengthened faculty development and research impact.
Most recently, Cinnamon served as Director of Learning & Development at a rapidly-growing technology startup, where she designed meaningful learning experiences and implemented key processes to enhance employee growth and engagement.
As Impact and Operations Manager at New Chapter Coaching, Cinnamon brings her passion for fostering innovation and optimizing internal operations to ensure a high-quality experience for the nonprofit leaders and organizations we serve. She is deeply committed to cultivating a culture of continuous improvement, one that encourages creativity and empowers individuals and organizations to experiment, learn from failure, and ultimately succeed in new and impactful ways.
Cinnamon holds a Ph.D. in History and is an unapologetic book nerd. She loves to run while jamming to her favorite music, is a proud Swiftie and Elvis superfan, and finds inspiration in her heroes—Dorothy Parker, Dolly Parton, and Leslie Knope. She lives in Columbia with her husband, Mark, and their son, Evan. Their family loves visiting Mark’s home country of Wales—and their two lazy (and always hungry) cats, Gus and Murray, keep things lively at home.
Cinnamon’s Strengths include: Achiever, Consistency, Context, Learner, Responsibility
Contact Cinnamon at cinnamon@newchaptercoach.com
Audrey Norquest -
she/her/hers
Strategic Communications Specialist
Audrey is currently a journalism student at the University of Missouri. Originally from southwest Kansas, she came to MU to push herself out of her comfort zone and explore different opportunities. In pursuit of her Bachelor of Journalism with an emphasis in Strategic Communications, Audrey’s background in journalism allows her to be well-adapt to many different skill sets within the field. She enjoys telling the stories of changemakers, and finding new and innovative ways to connect organizations with their community with an aim to promote and entertain. In her experience working with newspapers, magazines, and other publications, she’s covered campus and community events as both a reporter and a photographer. Audrey has designed and produced pieces that are truthful, appealing, and entertaining, and holds accuracy and equity in high regard when it comes to her work.
Audrey loves cooking and baking, and has even competed in national culinary competitions. Her signature dish is Lemon Garlic Pasta, and loves decorating cakes. Anytime a holiday or birthday comes around, you can always count on Audrey to plan a delicious menu. Her dog, Sky, and cat, Olive, are her favorite sous chefs.
Audrey’s Strengths include: Futuristic, Competition, Responsibility, Achiever and Deliberative.
Kylar Broadus -
he/him/his
Strategic Partner – Diversity, Equity, & Inclusion
Kylar provides diversity, equity, and inclusion consulting, training, and legal assistance for our nonprofit and public sector clients. For over 30 years, Broadus has enjoyed a prolific career as an attorney, activist, trainer, professor, and public speaker. He’s worked with organizations from every sector, including nonprofits of all sizes, helping them move through barriers to create lasting positive change. His seminal Mid-Missouri work included being a former Human Rights Commissioner for the City of Columbia and an Associate Professor at Lincoln University, where he taught Discrimination in Employment. Broadus has provided trainings across the country and he’s excited to facilitate trainings for your organization on such issues as implicit bias; inclusive employment policies and practices; and belonging in the workplace. Learn more about Kylar HERE.
Jaime Freidrichs -
she/her/hers
Strategic Partner – Fundraising
Jaime has 20 years of experience in the nonprofit sector, nearly all of them as a fundraiser, achieving the Certified Fund Raising Executive (CFRE) credential in 2009. You may also know Jaime as the founding director for Missouri Women’s Business Center and the former director of development for Woodhaven, where she led a successful $2 million capital campaign. Jaime has an MPA and is also a Faculty Associate for the Master of Nonprofit Leadership and Management program at Arizona State University, teaching courses on ethics, leadership, and fundraising. Jaime is a master at charting an organization’s course to fundraising success.
Click Here to Contact Jaime
Click Here to Hear from Jaime on the topic of Fundraising Resilience
Elisa Glick -
she/her/hers
Strategic Partner – Diversity, Equity, & Inclusion
A dynamic speaker, leadership coach, and award-winning educator, Elisa empowers organizations and leaders to create workplaces where trust, collective care, and inclusion aren’t just values—they are lived experiences.
As the Founder and President of Elisa Glick Consulting, Dr. Glick’s work is rooted in the belief that when organizations prioritize people-first values everyone thrives. Combining evidence-based strategies with a deep understanding of the complexities of human dynamics, Elisa helps nonprofit leaders develop the knowledge, skills, and mindsets necessary to create resilient and empowering cultures—leading to stronger teams, increased innovation, and greater impact.
Dr. Glick brings a deeply intersectional and justice-centered approach to her work. She specializes in leadership development, cultivating cultures of belonging, and fostering courageous conversations that bridge difference and inspire systemic change. Known for her ability to guide organizations through challenging yet necessary discussions, Elisa balances compassion and accountability, equipping clients with actionable strategies that foster trust, deepen relationships, and build cultures where all voices are heard, respected, and valued.
Elisa is Associate Professor Emerita at the University of Missouri, where she was a professor of English and Women’s and Gender Studies for 22 years. She holds a Ph.D. in English from Brown University.
Sean Hale -
he/him/his
Strategic Partner – Finance
Sean has been serving nonprofit organizations professionally since 1999. During his 20-year tenure as a nonprofit employee, he made strategic improvements that reduced waste, generated new revenue, boosted staff productivity and morale, grew financial transparency, and shrank risk. Drawing on his expertise, Sean has also helped both boards and staff leaders to navigate complex situations confidently. Sean consistently leaves the organizations he works with stronger and ready for their next stage of growth. In 2020, he founded Nonprofit CFOs, which rapidly grew to a 12-person team focused on helping small and mid-sized nonprofits ensure they have the strong, effective financial management they need to steward their resources and achieve their missions. Services include interim placements, fractional CFO, special projects, trainings, and presentations. For organizations receiving federal grants, they can also help with the Negotiated Indirect Cost Rate Agreement (NICRA).
Sean has served on a variety of boards during his career, and currently volunteers as an officer for two: Austin Nonprofit Financial Leadership Group and the League for Nonprofit Human Capital. He holds a Master’s degree and Certificate in Nonprofit Management from the University of Texas at Austin.
Melody McClellan -
she/her/hers
Strategic Partner – Health & Wellness
Coach Melody is a Health and Wellness Transformation Strategist with 20 years of experience. She is an expert in the field of health & wellness, author, and health contributor. Coach Melody’s mission is to develop positive, effective, and sustainable health & wellness programs for leaders. She specializes in equipping nonprofit organizations and individuals with knowledge and a plan to improve mental and physical wellness, specifically through wellness coaching, wellness programming, workshops, and speaking.
Andrew Shaughnessy -
he/him/his
Strategic Partner – Program Design & Evaluation, Advocacy, Grant Writing
Andrew Shaughnessy, MPH, MA, is an award-winning advocate, evaluation specialist, and grant expert. He has worked successfully as an organizer, policy advocate, and philanthropic officer for fourteen years before opening his small business in 2019.
Initiatives led and managed by Andrew have led to over 200+ policies being implemented in six states, the development of millions for causes from health to the environment, and numerous collaborations with stakeholders on programs that positively impact vulnerable populations. Andrew received his master’s in human rights from University College London’s School of Public Policy and his second master’s degree from The Johns Hopkins University, Bloomberg School of Public Health. He is humbled to have received the Robert L. Northcutt Award from the Missouri Public Health Association, the Bear of Excellence award from Missouri State University’s Alumni Association, and was a finalist for the U.K. Alumni Award in Social Impact from the British Council.
Tonika Starks -
she/her/hers
Strategic Partner – Human Resources
Tonika Starks, MBA-HRM, SHRM-SCP is certified as a Senior Professional in Human Resources. She currently holds an MBA with emphasis in HRM from Columbia College and is working toward her Doctorate Business Administration in Leadership from Capella University. Tonika has 8 years of leadership experience in the nonprofit and public sectors. Tonika has worked as the Director of Human Resources in the non-profit sector. In the public sector Tonika has experience as a Director of People Operations, and as a Human Resource Specialist, Sr. Human Resource Consultant and Instructor in higher education.
Tonika’s areas of expertise include HR compliance and best practices, organizational assessments, policy development, employee relations, workforce planning, and workplace investigations.
Click Here to Contact Tonika
Click Here to Hear from Tonika on the topic of HR Resilience
Kerri Voyles -
she/her/hers
Strategic Partner – Marketing Services
Kerri Voyles (she/her) is founder/CEO of Flourish Creative, an inclusive brand strategy + design studio. Flourish Creative’s specialties include nonprofit brand strategy and communications planning, brand identity design, accessible websites, strategic communications, and inclusive brand consulting. We elevate your brand to reflect your quality of work, cultivate your relationships, and grow your impact.
Kerri’s passion is equipping purpose-driven brands — and their leaders — to grow inclusively and resiliently. She enjoys speaking, coaching, and serving on the board of The Beacon. A Nebraska-native, Kerri holds bachelor’s and master’s degrees in journalism with an emphasis in strategic communication from the University of Missouri School of Journalism. She lives in Kansas City, and her studio collaborates with missions worldwide.
