DON’T JUST TAKE OUR WORD FOR IT
Here’s what others say about New Chapter Coaching:
“[New Chapter Coaching’s] guidance and support has been instrumental in helping us navigate this critical phase of our organization’s development. From the outset, it was evident that their extensive experience and knowledge in strategic planning would be a tremendous asset to our team. Their ability to listen, analyze, and offer insightful recommendations tailored to our specific needs was impressive. They took the time to understand our agency mission, values, and values, and this thorough understanding was reflected in the practical strategic plan they helped us develop.
New Chapter Coaching’s facilitation skills were particularly noteworthy. They effectively engaged our staff and board members, ensuring that everyone’s voice was heard and valued. This inclusive approach fostered a sense of ownership and commitment among all participants, which is essential for the successful implementation of the strategic plan and one which provides hope and optimism as we look forward the next three years of implementation.
Thanks to their expertise, we now have an actionable strategic plan that will guide our organization in achieving its mission and serving our community more effectively.”
– Jennifer Olson | Executive Director
“Our agency, Southeastern Idaho Community Action Agency, recently partnered with New Chapter Coaching for our strategic planning, and the experience was outstanding. CEO Carolyn Sullivan and her team were exceptional to work with. They demonstrated a profound understanding of the needs specific to community action, maintaining transparency and professionalism throughout the process.
What truly set them apart was their ability to engage both our Leadership Team and our Board of Directors effectively. This inclusivity ensured that all perspectives were considered, leading to a comprehensive and well-rounded strategic plan.
Having been through the strategic planning process numerous times in my career, I can confidently say that this was the most positive experience I have had. New Chapter Coaching’s expertise and approach have left a lasting impression, and I highly recommend their services.”
– Joe Borich | Chief Executive Officer
“The team at New Chapter Coaching was an invaluable resource for our community action agency, Southeastern Vermont Community Action (SEVCA). We engaged them to produce and facilitate four core board training curriculum with our board of directors, many of whom were new to the board and to community action work. The trainings were engaging, thorough and easy to understand for board members. The collateral material and training recordings have become an invaluable part of our board orientation process. Thank you New Chapter Coaching!”
– Camilla Arnold | Vice President
“Carolyn is the kind of person I describe as a ‘real human being.’ Genuine, passionate, and with a determination to be truly helpful. Carolyn brings a well-focused perspective to the unique circumstances of each client. Carolyn challenged me in gentle but firm ways to explore how I can best lead the nonprofit with whom I work. The results were both quantitatively and qualitatively measurable. Both I and our organization will continue to benefit for some time to come.”
– Nick Foster | Former Executive Director
“Our Board had not hired a new CEO in over 30 years. New Chapter Coaching was invaluable in walking us through the planning needed to prepare for and successfully execute a seamless transition. This professional approach brought us a strong pool of candidates and was an investment in the future of the agency.”
– Jean Leonatti | Former CEO
Central Missouri Area Agency on Aging (now known as “Aging Best”)
“In 2021 Ozark Action Inc. approached New Chapter Coaching to lead us in completing a new Strategic Plan. Working with New Chapter Coaching through the Strategic Planning process was a transformative experience. The team guided us through each step with professionalism and insight, ensuring that the resulting strategic plan was not only comprehensive but also aligned with our core values and long-term objectives. The planning process led our team to additional leadership development activities across the agency, a process that continues today. We are now more confident and better equipped to navigate the future, including finalizing our 2025 Strategic Plan. If you want to grow your agency and achieve impactful and sustainable results, you need to visit with New Chapter Coaching.”
– Terry Sanders, CCAP | Executive Director
“Working with Olivia and New Chapter Coaching was a great experience for WADI. We worked together to develop a Strategic Plan that will not just set on a shelf.”
– Lena Hicks | Executive Director
“After my first call with Carolyn, I knew that New Chapter understood Community Action and the unique ways in which we plan, build, and serve. That meant that we did not have to spend valuable time and funding getting their team up to speed. New Chapter’s plan was clear from the jump, and they led every step of the way, ensuring that all staff and Board members present contributed to our final plan. What I appreciate most about Carolyn and her team is that they challenged us to think big, and to take a hard look at changes we had to make to meet the needs of the communities that need us most. That can be tricky work, but we are so much better for it. In addition, New Chapter helped us rethink performance management and implement more efficient ways of sharing this work within the team and reporting our progress. Thank you!”
– Aaron Bowen | Executive Director
“Carolyn Sullivan is a dynamic coach. She leans into the process and allows her clients to drive the process forward towards growth and leadership. Several years back, we asked Carolyn to visit with Central Missouri Foster Care & Adoption Association to start educating the board and staff on the bleeding boundaries of governance and management. It was a huge success and right away we hired Carolyn back to help build our strategic plan. In addition, during that process of board/staff development I started executive coaching with Carolyn. Let me tell you….she is a ROCKSTAR! The expertise, wisdom, professionalism and insight is invaluable. She connects you to others who have the same overarching goals, experiences and challenges. She listens deeply and offers a 360 degree perspective; while also understanding the whirlwind of the nonprofit world. Carolyn’s coaching is a must-have if you are leading a nonprofit!”
– DeAnna Alonso | Founder & President
“The plan our board approved is the fourth I’ve been involved in but the first that I’m excited about. Starting with data derived from the staff who do the work on a daily basis, New Chapter met with 21 of our staff and board members to put together a plan that was directly derived from that data.
We created priorities, and from those priorities: outcomes, and from those outcomes: performance measures, and from those performance measures: action items. As one of our board committee chairs stated, absolutely anyone can review this document and understand what the expectations are.
The document created as the fruition of our labors is concise, focused, and the performance measures are clearly objective vice subjective. Over the next three years, it will be clear to anyone looking at the measures and the statistics that we either did-or did not-accomplish the stated goals. Accountability in its most straightforward form.
We had three New Chapter facilitators and it was clear from the outset the skills that each brought to the table. Those skills complimented and worked in symphony with the other two to create the work of art that is our Strategic Plan.”
– Daniel Page | President & CEO
“For the past two years, I have worked with New Chapter Coaching to provide training to our Community Action Agencies across Pennsylvania. As a state association, we are privileged to serve our members by providing comprehensive, relevant, engaging, and practical training that meets them where they are and allow them to go even further. Time has become a luxury that many agencies do not have, so we must choose our training and trainers well. New Chapter Coaching has been a guaranteed win and a go-to since I began working with them. Every New Chapter Coaching trainer I have worked with has been thinking about our members’ needs, and learning styles, and has been respectful of their time. These trainings have been engaging and come with actionable tools that can be applied to the agency’s work. All the trainers have been highly knowledgeable, flexible, empathetic, and dedicated to their work. Their passion has come through so clearly, and it is evident that New Chapter Coaching is a phenomenal organization from the inside out. I highly recommend New Coaching for training and technical assistance for any organization.”
– Leslie McRobbie | Director of Education
Interested in our services? Learn more by contacting us at info@newchaptercoach.com or by giving us a call at 573-228-9600.
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